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Mobile Banking

 
 
 
 

Access your bank accounts on the go.

Creative Arts Financial members now have access to the FirstOntario mobile banking app. It's secure and convenient and lets you stay on top of your everyday banking using your smartphone or tablet. Here are a few things you can take care of though the app:

 

Move money with Interac e-Transfer®

Send, request and arrange for money to be automatically deposited into your account.

Deposit Anywhere​™

Deposit a cheque in less than a minute simply by taking a picture with your phone.

Pay bills online

Set up and manage your bill payees so you can make quick and easy payments.

 
Person Typing on Laptop Surrounded by Other Various Electronics

Go digital. Bank on your smartphone or tablet.

Set up online banking today and download our mobile app and bank when it’s convenient for you.

 

Forget about business hours

Go mobile and enjoy endless banking options. Bank on the go in real time, when you have time. No need to rush anywhere when everything is right at your fingertips. 

 

Automate transfers and payments

Easily set up recurring transfers and bill payments.

Check balances and account activity

Just tap to view a quick summary of all your account transactions.

Transfer funds

Move money between your creativeartsfinancial accounts in no time.

Find your nearest branch/ATM

Access more than 3,700 surcharge-free ATMs through THE EXCHANGE Network. 

View our great rates

Log in to the FirstOntario app and tap Rates.

 

Download the FirstOntario app now

 
 

Need help?

Visit our help section to get more support

 

All of our everyday chequing accounts come with free e-Transfers. The amount of free transactions depends on what account you have.

View our Everyday Chequing Accounts for details on all of our accounts.

Please see below for transaction limits:

Interac e-Transfers Limit
Maximum sending limit per transaction $3,000
Maximum sending limit per day (rolling period of 24 hours) $10,000
Maximum sending limit per week (rolling period of seven days) $10,000
Maximum sending limit per month (rolling period of 30 days) $20,000
Maximum incoming limit per transaction $25,000
Minimum incoming limit per transaction $0
 

All you and the recipient/sender need to get started is an email address or mobile telephone number and a Canadian deposit account with access to online banking.

Sending an Interac e-Transfer 

  1. Log in to online banking. If you haven’t set up your online banking yet, call us at 1-866-800-ARTS (2787) or visit your local branch to get started and to receive your Personal Access Code (PAC).  
  2. Click on Transfers on the menu on the left, then select Send Interac e-Transfer.
  3. Set up your profile by filling out the fields as indicated.  
  4. Click on Add Recipients. Enter the name and email address or mobile telephone number of the person who you will be sending the money to. Once you have added these details, they will be stored on the Recipients list, you will not have to enter in the same information again.  
  5. Create a security question and answer that only the sender and receiver will know. The receiver will have to enter the answer to the security question in order to access the e-Transfer. If it's a friend, for example, the question might be: "What is the name of your dog?"

    For security reasons, the message field which enables you to leave a note for your recipient, must not contain the answer to your security question.  
  6. Select your recipient from the dropdown list on the Send Interac e-Transfer page. Indicate the amount you'd like to send. Your account will be debited the amount you have sent once you click Send Transfer.

Receiving an Interac e-Transfer 

You will be notified by email and/or text that an Interac e-Transfer has been sent to you.

From your computer or a smartphone, open the email or text and you will be walked through a simple, user-friendly interface that leads to your own financial institution's online banking, where you will deposit the funds to the account of your choice after correctly answering the security question set up by the sender.

 
  1. Log in to online banking using your current Personal Access Code (PAC).
  2. Navigate to Profile and Preferences in the left navigation menu.
  3. Select Change Personal Access Code.
  4. Enter your current PAC followed by your new PAC. You will need to enter your new PAC a second time to confirm it.
  5. Select Save.

A safe access code consists of at least 12 characters and combines letters and numbers.

Please note – if you forget your password or if you are locked out of your online account, you will have to call our Member Service Centre at 1-866-800-ARTS (2787) or visit your branch to reset your PAC.

 
 

More ways to bank

We're here to accommodate your needs