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Contact Us


Our teams are available to get you the help you need


Give us a call

1-866-800-ARTS (2787)

I need help with day-to-day banking needs

Our Member Service Centre can take care of your day-to-day banking needs. Chat by phone or book an appointment at our branch.

Monday to Friday, 7 a.m. to 8 p.m.
Saturdays, 8 a.m. to 5 p.m.

I need help with mortgages, loans and lines of credit

Our remote Member Solutions Team can help with loans, mortgages and lines of credit and offer these full-service options over the phone.

Monday to Friday, 8 a.m. to 8 p.m.
Saturdays, 8 a.m. to 5 p.m.

I need help with wealth services

Wealth Connect offers easy access to a dedicated team of advisors who offer a full suite of wealth services by phone or through online video consultations.

Monday to Friday, 9 a.m. to 5 p.m.

Personal Assisted Teller Machine

You have more options!

Make an appointment with us. You can also take care of your day-to-day banking with our Personal Assisted Teller machine in our vestibule.

If your debit card or Debit Mastercard has been lost or stolen

During business hours, call our Member Service Centre 1‑866‑800‑ARTS (2787)
During business hours, visit your nearest branch Find a branch
After hours, call Everlink 7 days a week 1‑888‑277‑1043

If your Collabria Visa credit card is lost or stolen

24/7 in Canada/USA, call Cardholder Service 1‑855‑341‑4643
24/7 International collect, call Cardholder Service 1‑647‑252‑9564
24-hour claim service 1‑866‑217‑5993
General questions

Reporting fraud

If you suspect any loss, theft or unauthorized use of your account, contact us immediately to report the fraud.


If you have any questions about our privacy policies, contact the Creative Arts Financial Privacy Officer.

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