As a member of Creative Arts Financial, you are an owner with a voice and your feedback is important. It provides insight and perspective for continuous improvement and enables us to address your concerns so we can ensure your experience is the best it can be.
Whether you would like to tell us about a great experience you had or if there is something you are concerned about, we would be happy to hear from you. Here’s how you can connect with us if you have something you want to share.
Please tell us about the exceptional service you received:
|Creative Arts Financial, division of FirstOntario Credit Union
635 Church Street, 1st floor
Please be sure to provide the name(s) of the staff who helped you so we can be sure to recognize them. Thank you!
We take concerns seriously at Creative Arts Financial and being able to come up with a better solution will ultimately improve our service to all of our members.
We're committed to responding to you within two business days with the following information:
To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.
Please have all the necessary information so we can address your matter as quickly as possible. You will need the following details:
Please contact Creative Arts Financial at 1-866-800-ARTS (2787) to express your concern. Our staff will do their best to help as quickly as they can.
If staff are unable to provide a resolution, you may wish to escalate your concern to:
Member Service Centre Manager
905-688-4828 ext. 1421
If the Member Service Centre Manager is unable to provide a resolution, you may wish to escalate your concern to the:
Vice President, Alternate Delivery Channels for concerns regarding Creative Arts Financial.
905-387-0774 ext. 1050
Corporate Ombudsman, Mark Perkins for any other concerns.
If your concern has not been addressed to your satisfaction, you may wish to contact the Financial Services Regulatory Authority of Ontario.
Financial Services Regulatory Authority of Ontario
As a division of FirstOntario Credit Union, Creative Arts Financial is committed to protecting your privacy and safeguarding your personal and financial information. If you have concerns related to privacy, please contact our privacy officer.
To learn more about our commitment to your privacy, please refer to our privacy page.