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​Compliments and Complaints


As a member of Creative Arts Financial, you are an owner with a voice and your feedback is important. It provides insight and perspective for continuous improvement and enables us to address your concerns so we can ensure your experience is the best it can be.

Whether you would like to tell us about a great experience you had or if there is something you are concerned about, we would be happy to hear from you. Here’s how you can connect with us if you have something you want to share.


Please tell us about the exceptional service you received:

Mail Creative Arts Financial, division of FirstOntario Credit Union
635 Church Street, 1st floor
Toronto, ON
M4Y 2G1
Phone 1-866-800-ARTS (2787)

Please be sure to provide the name(s) of the staff who helped you so we can be sure to recognize them. Thank you!


We take concerns seriously at Creative Arts Financial and being able to come up with a better solution will ultimately improve our service to all of our members.

We're committed to responding to you within two business days with the following information:

  • Acknowledgement that we have received your concern
  • Where possible, we will strive to immediately resolve your concern
  • If further action is required, we will let you know how it is being handled and when you can expect to hear from us
  • If the matter may take a little longer to resolve, we will keep you informed throughout the process

To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.

Step 1

Please have all the necessary information so we can address your matter as quickly as possible. You will need the following details:

  • Your member identification information
  • Date(s) of occurrence
  • Supporting documents, if any
  • The name(s) of staff involved
  • Your preferred method of reply: mail, email or phone (if phone, let us know when is the best time to call)

Step 2

Please contact Creative Arts Financial at 1-866-800-ARTS (2787) to express your concern. Our staff will do their best to help as quickly as they can. 

Step 3

If staff are unable to provide a resolution, you may wish to escalate your concern to:

Member Service Centre Manager
905-688-4828 ext. 1421

Step 4

If the Member Service Centre Manager is unable to provide a resolution, you may wish to escalate your concern to the:

Vice President, Alternate Delivery Channels for concerns regarding Creative Arts Financial.
905-387-0774 ext. 1050

Corporate Ombudsman, Mark Perkins for any other concerns.

Step 5

If your concern has not been addressed to your satisfaction, you may wish to contact the Financial Services Regulatory Authority of Ontario.

Telephone: 416-250-7250
Toll free: 1-800-668-0128

Financial Services Regulatory Authority of Ontario
25 Sheppard Avenue West, Suite 100
Toronto, ON
M2N 6S6


As a division of FirstOntario Credit Union, Creative Arts Financial is committed to protecting your privacy and safeguarding your personal and financial information. If you have concerns related to privacy, please contact our privacy officer.

To learn more about our commitment to your privacy, please refer to our privacy page.