Privacy and security
How we protect you
We take many precautions to protect your online accounts to ensure your information remains safe.
Our online services protect your personal and financial information while in transit between your computer and our server. We use industry-standard security techniques, including strong encryption, to ensure your information cannot be intercepted or altered in transit.
To ensure the protection of your data, we recommend you upgrade to the latest web browser version as it is both free and secure.
We also ensure only individuals who correctly provide a Personal Access Code (PAC) can access their financial information. To help protect your information, your online account session will end automatically if there has been no activity for an extended period of time.
2-Step Verification (2SV)
With cyber-attacks increasing in frequency and sophistication, Creative Arts Financial requires additional information as part of 2SV during the log in process.
2SV is an enhanced security feature in online banking that requires a one-time verification code to log in successfully. The codes are time-sensitive and are sent by text (recommended), email or voice call. This is another control to further protect our members’ privacy and security.
Help with online security
If you have any questions about 2-Step Verification, please visit our online security help section.
Protecting your information
For details on how we protect your personal and financial information, please see our Privacy Notice.
