Skip to main content
Person Using Laptop on Wooden Desk

What We Are Doing To Protect Your Security


We take many precautions to protect your online accounts to ensure your information remains safe.

Our online services protect your personal and financial information while in transit between your computer and our server. We use industry standard security techniques including strong encryption to ensure your information cannot be intercepted or altered in transit.

To ensure the protection of your data, our site may require you to upgrade your web browser before connecting. In such cases, we recommend you upgrade to the latest version as it is both free and secure.

We also ensure only individuals who correctly provide a Personal Access Code (PAC) can access their financial information. To help you protect your information, your online account session will end automatically if there has been no activity for 15 minutes.


2-Step Verification (2SV)

With cyber-attacks increasing in frequency and sophistication, Creative Arts Financial requires additional information as part of 2SV during the log in process.

2SV is an enhanced security feature in online banking that requires a one-time verification code in order to log in successfully. These codes are time-sensitive and are sent by text (recommended) or email. This is another control to further protect our members’ privacy and security.


Help with online security

If you have any questions about 2-Step Verification, please visit our online banking help section.


For more information on the policies and practices we use to protect the personal and financial information of our members, please view our Privacy Statement.