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Online Enhancements

At Creative Arts Financial we continually look at ways to enhance our service to members

As part of our continuous improvement strategy, we introduced changes to online and mobile banking. Enhancements include stronger security features by expanding two-step verification on additional activities and the ability to reset personal access codes online.

2-Step Verification (2SV) updates

Online users are required to enter a one-time passcode during log in and for specific transactions.

These transactions include:

  • Adding a new bill payee or Interac e-Transfer recipient
  • Adding or changing 2SV verification settings
  • Changes to personal access code (PAC) or personal information (address, email, etc.)
  • Adding or changing small business delegate profiles

These changes apply to all channels of 2SV including text, email and voice call. Those who use biometrics to log in are also required to enter a one-time passcode for these transactions.

Do you have any questions about 2-Step Verification?

Our Online Security Help page has everything you need to know.

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Forgot your password? Now you can reset it anywhere, anytime.

Members who need to reset their personal access code (PAC) can do so anytime online in minutes by simply clicking the Forgot Password? option on the log in page. This feature is available 24/7 with no need to call in for support.

Online users must be enrolled in 2-Step Verification (2SV) to enable this feature. Business members need to call our Member Service Centre to reset their password.

Once you are on the log in page:

  1. Select Forgot Password?
  2. Enter your debit card and the last three numbers of your SIN
  3. Hit Continue
  4. You’ll receive a one-time passcode as part of 2SV which you will then need to enter
  5. Enter and confirm new PAC
  6. Hit Continue
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It's important to always be on the look out for fraud

Cyber crime is on the rise and criminals continue to impersonate legitimate businesses. Be extra cautious and aware of fraudulent emails, links, texts and phone calls and always type into your browser before you log in.

There are many ways you can protect yourself online.

Still have questions?

If you have any questions or concerns, our Member Service Centre is just a phone call away.

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