This upgrade will enhance the layout and design in online/mobile banking. There will be no changes to functionality.
Online banking enhancements
Exciting new design online
We’ve rolled out our new-look online banking that offers our members a more seamless user experience. While it looks different, there are no changes to how you manage your money. These pages are accessible from any device.
You’ll see the same look and feel when you bank on the go with FirstOntario’s mobile app. Android app users now have access to biometric authentication when they log into their accounts as part of the online enhancements. There’s more to come!
See below for a quick preview of what you can expect to see
A refreshed log in screen
You’ll see the same steps to log in but this version has a sleeker look.
See all your accounts in one quick view
Get a glimpse of your accounts, credit cards and scheduled transactions.
Easily track your account activity
Choose the account and timeframe to see all of your transactions and account details.
Here are some answers to questions you may have
What updates are you making to online banking and how does this impact me?
Do I need to update the mobile app after the upgrade?
If automatic updates are not enabled on your device, you will be required to update your mobile app on April 5, otherwise you will not be able to access your account via the mobile app.
How do I enable QuickView to see my account balances without logging in?
From the dashboard, select QuickView Settings. The app will show the accounts you can display in QuickView. Select up to three accounts and press Save.
How do I set up biometric login (Face or Fingerprint ID) from the mobile app?
- From the log in screen, enter your credentials and select Remember Me.
- In the Saved Login Profile field, enter a name to set up a profile.
- From the mobile app dashboard, locate and select Settings.
- From the Settings menu, select Biometric Setup.
- Select Use Biometric Login in the pop-up message.
- Enter your personal access code (PAC).
- The mobile app will prompt you to complete a successful biometric validation with fingerprint or face ID. Once this validation is completed, you are enrolled and the biometric login process will be used for your next log in.
Coming soon!
As part of our online and mobile improvements, we’ll be implementing 2-Step Verification (2SV) to enhance our security measures. Once 2SV launches, members will also be able to reset their Personal Access Code (PAC) at home online. It’s another way we are enhancing our online banking experience.
It's important to always be on the look out for fraud
Cyber crime is on the rise and criminals continue to impersonate legitimate businesses. Be extra cautious and aware of fraudulent emails, links, texts and phone calls and always type CreativeArtsFinancial.com into your browser before you log in.
There are many ways you can protect yourself online.
Still have questions?
If you have any questions or concerns, our Members Service Centre is just a phone call away.
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