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Personal Assisted Teller Machine

Personal Assisted Tellers

Get even more access with our Personal Assisted Teller machine

You can now enjoy the services of our Personal Assisted Teller (PAT) machine, located in the vestibule at our branch. Talk to a live Creative Arts Financial teller through video technology and take care of your transactions, just like you would in a branch.

Here are just a few things PAT can do for you

Figure of Person

Change/update your personal information

Hand Holding Bag of Money

Make a deposit to an existing RSP or TFSA

Cheque and Pen

Pay bills, make line of credit or principal mortgage payments

Two Overlapping Dollar Bills

Withdraw multi-denominations ($5, $20, $50 and coin!)

Two Arrows Forming a Circle

Transfer funds, set up recurring transfers

Frequently asked questions about PAT

Enjoy FirstOntario teller services through a live video exchange. Personal Assisted Tellers are available through our ATM machines and can do almost everything a branch teller can do. A quick tap on the screen connects you with a Member Service Representative.

Update your personal information, make a deposit to your accounts including RRSPs and TFSAs. Pay bills, make a payment to your mortgage or line of credit, withdraw multi-denominations including coin, transfer funds and set up recurring transfers. Just to name a few!

Absolutely. You have the option of using the handset for a more private experience or you can use the keyboard function to type in your responses. You can also plug in your own headphones if you choose.

It will not. In fact, it might be quicker if there are line ups inside the branch. Personal Assisted Tellers have the same access as branch tellers.

They are not replacing anyone. We have a FirstOntario team dedicated to our Personal Assisted Teller services. They are local and happy to help with your transactions.

If you just want to withdraw cash, you have the option to use our ATM, or tap the screen to speak with a teller who can facilitate that for you.

Personal Assisted Teller Hours of Operation

Available at our branch.

Monday – Friday 9 a.m. – 4:30 p.m.

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