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Latest updates from Creative Arts Financial

Message from our CEO, Lloyd Smith

For more than 80 years, FirstOntario Credit Union has been helping members get through the good times and the bad and now, as we continue to face the challenges of COVID-19 – we’re going to get through this together. 

We're here to help our members

As a division of FirstOntario Credit Union, Creative Arts Financial has been working with our members during the pandemic and we are here to support you. Members are encouraged to contact their branch to discuss options to help reduce financial stress due to the impacts of COVID-19.

Status of Branches

All of our branches are open Monday to Friday to serve our members, with the exception of the following:

  • Creative Arts Financial (available by appointment only) - 625 Church Street, Toronto
  • Niagara Health System - 1200 Fourth Avenue, St. Catharines
  • Oakville Trafalgar Memorial Hospital - 3001 Hospital Gate, Oakville

We’re doing our part to keep everyone safe and follow government guidance to help limit the spread of the Omicron variant. Until further notice, all FirstOntario branches are operating at 50% capacity and will be closed and no longer offering in-branch service by appointment on Saturdays. Thank you for your understanding.

Ways to Bank at Creative Arts Financial

You also can connect with our Member Service Centre and our Member Solutions Team at 1-866-800-ARTS (2787) or you can visit our Personal Assisted Teller (PAT) machines which are located at the main entrance of FirstOntario branches. PAT can do all the things a teller can do including cashing cheques, deposits, withdrawals, transferring funds, paying bills and much more. They are available at most branches.

These services are available through extended hours (Monday to Friday, 8 a.m. to 8 p.m. and Saturdays, 8 a.m. to 5 p.m.) to help with your day-to-day banking needs.

We also strongly recommend our Creative Arts Financial members take advantage of FirstOntario’s online and mobile banking services – which are available 24/7 – from the comfort and convenience of your home.

For our members who may not be close to a branch, or even outside of the province, THE EXCHANGE Network gives you access to thousands of ATMs across Canada, free of charge.

We’re here to help

We are committed to helping our members through these challenging times. We will continue to offer the banking services you expect and the expert advice you need. We are strong, safe and secure and we are well-prepared to support you.

I thank you for your continued support and for your patience and understanding.

Lloyd Smith
CEO, FirstOntario Credit Union

We're here to help